Terms Of Service

Payments

What to do if you are unhappy with us

If for any reason you are unhappy with the service we provide, let us know.If you don't tell us about your concerns,we cannot address them.We take our customers satisfaction seriously so if you need to phone us,be assured your call will be taken by an approacable individual who will listen to your concerns and be proactive in seeking a resolution, we are in the business to keep customers,not to alienate them.

Express window cleaners accept only BACS or direct debit as a method of payment. Work is invoiced and payable immediately after completion of the work, our request for payment is delivered digitally through our email invoice.It can be settled using BACS or Direct debit. Prompt payment is important to us. If we do not receive payment within 7 days of the invoice date, we will send you a reminder, if after 14 days the account remains unpaid, we will send you a second reminder. If the account remains unpaid after 28 days it will be passed to a collection agency and your service put on hold.At this point, you will incur further charges related to the persuance of the debt. All cleans need to be paid in full before another is executed.

Contracts & Scheduling

Oral contracts are typical in our industry. Once an estimate is accepted, either orally or by email, the job will be scheduled. If the client needs to cancel a scheduled job please give us at least 48 hours notice so that we may re organise our routes. We know people have busy schedules and can forget our pre planned visits, that's why we will send you a text and an email the day before to remind you.If we attend your property and any gates etc are not open as required,we will clean what we can reach and bill you for the total job.We do not bill for part jobs.When we attend a property, it is expected that we are granted the type of access required to complete our work in full on that visit,and in a timely fashion. On the other hand, the weather can sometimes effect what we can do.It may be that even though we notify you of our arrival, the weather can take a turn over night and produce conditions which are not always conducive to the services we offer. Express window cleaners reserves the right to reschedule any job that may be jeopardized by rain, strong winds or just plain “Bad Weather”.

Liabilities

Express window cleaners is fully Insured for your peace of mind and protection. However, accidents can happen. If any unanticipated property damage should happen or, if the client is not happy with the agreed upon work, we will do our best to find a mutually agreeable resolution. We stand behind the quality of our work and strive for long-term employment by creating happy and satisfied clients.Our ethos is such that we operate a no quibble policy.

Window Cleaning

Regular exterior cleanings are recommended to prolong the life of your windows. If your windows haven’t been cleaned in a long time pre-existing scratches may become visible after an initial cleaning. More than likely, they have been hiding under years of dirt and were left by a painter or previous window cleaning. Years of hard water build up, corrosion from pollution, and seam failure in thermal paned windows can be revealed after an initial cleaning. We recommend replacing windows that have seen this kind of abuse and or neglect. We also do our best to make the client aware of damaged windows. Due to the large expense of replacing scratched windows, Express window cleaners will not accept work from anyone who will not indemnify and hold harmless Express window cleaners. Sometimes delicate older panes of glass can break while being cleaned. If such a situation were to happen, we will do our best to replace the broken pane/panes & glazing. If the broken pane is too large for us to replace then, we will need a 3rd party estimate from a window installation company. After which, we would promptly take care of the damage.

Construction Clean-up/Heavy Debris Removal

Sometimes soap, water, and elbow grease aren’t enough to remove paint, plasterboard dust, clear coat, silicone, glazing, mold, algae, bird droppings, and spider web tack marks. So, we use industry standard titanium razor blades to remove these hard to remove debris. We may also employ a less abrasive approach by scrubbing the glass with a wet fine grade steel wool. This is usually the best course of action on Tempered or treated glass. These are both widely used & accepted practices in our industry. But require a skilled technician to perform. Due to the large expense of repairing or replacing windows, Express window cleaners will not accept work from anyone who will not indemnify and hold harmless Express window cleaners.

Window Screens

Over the years screens if fitted,tend to fall apart from weathering or abuse. Therefore we do not take responsibility for damaged screens due to prior neglect. If damage occurs to a newer screen that is clearly our fault we will do our best to repair it for free. Express window cleaners will not accept work from anyone who will not indemnify and hold harmless Express window cleaners.

Gutter Cleaning/Repair

When you engage us to clean your gutters,we do our best to make sure that all major debris is removed from your home or building’s gutters, valleys, and down pipes. We make sure that water gets flowing again and that there are no clogs from the peak of your roof down to the ground. Sometimes it is downright impossible to remove small sediment buildup, but that’s ok. It is the larger debris that clogs your gutters and downspouts. So, that’s what we focus on. Note!! We do not clean subterranean drainage pipes. Due to the nature of gutters, leaves and debris usually start accumulating immediately after cleaning. Express window cleaners only guarantees that the gutters and downspouts are clean and functioning upon completion of a cleaning. Most of the minor gutter repair we perform involves fixing a screw or two, or re-attaching a gutter or downpipe with screws. Sometimes, it is even necessary for a leaky gutter to be patched with silicone. If a gutter needs repair, there is probably already some water damage to the building. Therefore, we do not take responsibility for any pre-existing or subsequent damage. Water damage can be expensive to fix. Express window cleaners will not accept employment from anyone who will not indemnify and hold harmless Express window cleaners.

Roof Maintenance - Debris & Moss Removal/Treatment

The removal of debris from a roof can be done in many different ways. We take a gentle approach. This includes using the appropriate cleaning methods and being careful where we walk. If damage occurs to a roof while cleaning, it’s more than likely due to prior neglect or a previous cleaning. Damage to a roof can cause water damage and be expensive to fix. Express window cleaners will not accept employment from anyone who will not indemnify and hold harmless Express window cleaners.

Pressure Washing

Pressure washing can make a drastic aesthetic difference to a property. However, extremely high water pressure and volume has a potential to damage the surface being cleaned or back up your home’s drainage system. We make sure to always use the appropriate water pressure for the surface being cleaned. However, we do not take responsibility for damage that is an inherent risk of pressure washing such as paint loss, and marks left on wood and concrete. We also try to make sure available drainage does not back up. Water damage can be expensive to fix. Express window cleaners will not accept work from anyone who will not indemnify and hold harmless Express window cleaners.